In the rare case the product you received is damaged, incomplete or wrong we apologize for the inconvenience. We try to make sure that every product is correctly placed to every customer. However, should you find in such a situation you can simply contact us at falkshoes@gmail.com or call us at +92-316-4843606 Claims can be done within 14 working days of making purchase and all claims will be entertained after the approval from quality department.